Managing projects in today's conditions like VUCA world, dynamically changing environment, volatile market conditions, rapidly changing technological advancements, etc are becoming more and more challenging for the project managers to lead teams and invariably demanding to walk the "Extra Mile" on every single occasion, almost a daily routine affair. Hence, it is important for project managers to acquire and develop the right skill sets which would, in turn, facilitate them to achieve more as a team rather than carrying the entire load on his/her shoulders all alone, especially if the project manager has to manage multiple projects with either most or some of the work packages distributed at locations geographically on different time zones.
I have been talking to various global leadership teams on various platforms, at-least across 120+ Global MNCs and the most common feedback I get from all is that they all are looking for the key skill of "Empathy" in the leadership team, which actually allows them to put in the shoe's of others and think how it would feel, had the same happened to me! Trust is the foundation of any relationship and you need to trust your team, actively listen to their issues to understand their concerns and NOT to react immediately, amicably resolve issues/disputes and more importantly empower the team to take decisions. It works on the principle of "Together we achieve more", which is only possible if the entire team works together as one Cohesive unit breaking all the silos. The project manager plays the most crucial role by consistently demonstrating skills of "Emotional Intelligence" & aligning the team for project delivery!