“People’s emotions are rarely put into words, far
more often they are expressed through other cues.
The key to intuiting another's feelings is in the ability to read nonverbal channels,
tone of voice, gesture, facial expression and the like”
― Daniel Goleman,
Project Managers must have talent, knowledge and
skills. With these qualities, Emotional Intelligence also plays a vital role.
Emotional Intelligence is about understanding and managing owns and others
emotions. This helps the leaders to run the project successfully.
Emotional Intelligence requires in every step of
Project Management. Project Managers deal with People every day to make the
project complete and successful.
During scope management, Emotional Intelligence
helps a Project managers to perform brainstorming sessions, Negotiation,
influencing and freezing the scope, to avoid scope creep.
When the project manager delegate assignments to the
team, the Emotional Intelligence helps to understand which resource can perform
which assignment as per their strengths. When the team struggles with time
pressure to complete the task the Project manager uses the Emotional
Intelligence to work out on the solutions to avoid the roadblocks.
This is the most obvious field where a project
manager need to deal with the resources to make the job done. Within this process,
PM uses Emotional Intelligence to resolve conflict, negotiate with the team,
and building good working relationship. Emotional Intelligence also helps most
when the team under goes Storming phase of Tuckman model.
It works well for stakeholder management and
managing politics. It also helps in managing own/others expectation. When Project
manager understands others emotions, that helps in providing appreciative feedback.
Also by managing own emotions, Project managers welcomes feedback. Which keeps
the team motivated and focused on a common goal. Builds a healthy and
A project Manager can improve the Emotional
Intelligence, by doing the below practices.
training on managing success with positive attitude.
Yoga, exercise and good health
motivating and inspiring yourself and others
your strength and others
Emotions - when not in control, that shows the path
of Hell. And when realized and managed that will take you to cloud nine. By - Archana