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Ilyas Nadeem 1 article
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Graduating Industrial and Manufacturing Engineer

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pmdictionary.org

The Unified Project Management Dictionary

Organizational Process Assets (OPAS)

Organizational Process Assets (OPAs) are plans, processes, policies, procedures, and knowledge bases specific to and used by the performing organization, which a project team has a limited amount of control over as part of the organization.

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Conflict Management

Conflict management is the practice to identifying and handling conflict in a sensible, fair and efficient manner. You may define conflict management as “the opportunity to improve situations and strengthen relationship.”

Every organization encounter conflict on a daily basis. The conflicts cannot be avoided, but it is possible to manage them in a way that we recognize them on time.

Two types of conflict.

1.     Functional conflict:

When all of them work together to achieved organization goals.

2.     Dysfunctional conflict:

Blocks an organization or group from reaching its goals.

 Conflict management requires such skills:

  • Effective communication
  • Problem solving❤
  • Negotiating in proper manner
  • Good and patience listener

Some steps for handling conflict.

  • Decide if you have a misunderstanding or a disagreement
  • Define the problem and collect facts
  • Generate options for mutual gain

Why does conflict occur?

  • Misunderstanding
  • Poor communication
  • Different knowledge
  • Stress
  • Fear

Conflict maybe Constructive or Destructive.

Constructive in a sense when:

  • Open up issues of important
  • Increase individual involvement
  • Help builds cohesiveness as people learn more about each other

Destructive in a sense when:

  • Polarize groups so that cooperation is reduced
  • Divert energy from more important tasks and issues
  • Deepens differences in values

Views about conflict:

  1. Traditional view: In this they belief all conflicts are harmful and avoided.
  2. Human relations view: They belief that conflict is a natural and inevitable outcome in any group.
  3. Integrationist view: They belief that conflict is not only a positive force in group but that it is absolutely necessary for a group to perform effectively.


Published at pmmagazine.net with the consent of Ilyas Nadeem
Source of the article: {Linkedin} on [2018-10-11]