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Ilyas Nadeem 1 article
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Graduating Industrial and Manufacturing Engineer

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The Unified Project Management Dictionary

Organizational Process Assets (OPAS)

Organizational Process Assets (OPAs) are plans, processes, policies, procedures, and knowledge bases specific to and used by the performing organization, which a project team has a limited amount of control over as part of the organization.

more terms

Conflict Management

Conflict management is the practice to identifying and handling conflict in a sensible, fair and efficient manner. You may define conflict management as “the opportunity to improve situations and strengthen relationship.”

Every organization encounter conflict on a daily basis. The conflicts cannot be avoided, but it is possible to manage them in a way that we recognize them on time.

Two types of conflict.

1.     Functional conflict:

When all of them work together to achieved organization goals.

2.     Dysfunctional conflict:

Blocks an organization or group from reaching its goals.

 Conflict management requires such skills:

  • Effective communication
  • Problem solving❤
  • Negotiating in proper manner
  • Good and patience listener

Some steps for handling conflict.

  • Decide if you have a misunderstanding or a disagreement
  • Define the problem and collect facts
  • Generate options for mutual gain

Why does conflict occur?

  • Misunderstanding
  • Poor communication
  • Different knowledge
  • Stress
  • Fear

Conflict maybe Constructive or Destructive.

Constructive in a sense when:

  • Open up issues of important
  • Increase individual involvement
  • Help builds cohesiveness as people learn more about each other

Destructive in a sense when:

  • Polarize groups so that cooperation is reduced
  • Divert energy from more important tasks and issues
  • Deepens differences in values

Views about conflict:

  1. Traditional view: In this they belief all conflicts are harmful and avoided.
  2. Human relations view: They belief that conflict is a natural and inevitable outcome in any group.
  3. Integrationist view: They belief that conflict is not only a positive force in group but that it is absolutely necessary for a group to perform effectively.

Published at pmmagazine.net with the consent of Ilyas Nadeem
Source of the article: {Linkedin} on [2018-10-11]